An IP-PBX replaces the traditional TDM-PBX and supports an evolutionary approach to IP Telephony.
The IP-PBX platform is based a client/server architecture which supports unified communications.
Unified communications is the convergence of business and IP communications applications. It is this
convergence that allows IP communications to fundamentally transform existing business processes,
and maximize the business value of an investment of an IP network.
Effective communications is the most critical business process that impacts employee productivity organizational
efficiencies, and customer service. Lack of effective communications results in:
• Redundant communication sessions, where someone leaves multiple phone numbers and/or
duplicate voice and email messages;
• Unnecessary cell phone intrusions into client meetings, work sessions or personal time;
• Wasted time setting up conference calls, communicating call-in information, sending and receiving
documents and establishing separate sessions for voice and data collaboration;
• Difficulty quickly mobilizing key personal because each has a different set of communication
These situations result in increased costs for redundant communication services, delayed responsiveness
to customers and business needs and failure to involve key people in discussions and decision
Daniel Casique EES seccion 1