Hybrid PBX:

A hybrid PBX has the IP Telephony gateways integrated in the TDM-PBX. This reduces capital and
operating costs of the standalone gateways. The primary advantage of a hybrid PBX is the enhanced
applications such as unified messaging and contact centers
Unified communications is the convergence of business and IP communications applications. It is this
convergence that allows IP communications to fundamentally transform existing business processes,
and maximize the business value of an investment of an IP network.
Effective communications is the most critical business process that impacts employee productivity organizational
efficiencies, and customer service. Lack of effective communications results in:
• Redundant communication sessions, where someone leaves multiple phone numbers and/or
duplicate voice and email messages;
• Unnecessary cell phone intrusions into client meetings, work sessions or personal time;
• Wasted time setting up conference calls, communicating call-in information, sending and receiving
documents and establishing separate sessions for voice and data collaboration;
• Difficulty quickly mobilizing key personal because each has a different set of communication
devices
and services.
These situations result in increased costs for redundant communication services, delayed responsiveness
to customers and business needs and failure to involve key people in discussions and decision
making.

daniel casique
EES